Privacy Policy
Business Media International (“we”, “our”, “us”) operates a AI chatbot system that provides automated assistance via websites and Facebook Messenger. This Privacy Policy explains how we collect, use, store, and protect information when users interact with our chatbot or related services.
By using our chatbot or messaging services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We only collect information necessary to operate the chatbot and provide support services.
1.1 Information You Provide Directly
When you interact with the chatbot (via a website widget or Facebook Messenger), we may collect:
- Messages you send to the chatbot
- Questions, requests, and feedback
- Any information you voluntarily provide in the conversation
1.2 Automatically Collected Information
We may collect:
- Your Facebook Page ID and User ID (provided by Facebook)
- Timestamps of interactions
- Technical logs for errors and performance monitoring
- Browser/device information (for web-based widget users)
1.4 AI Processing (OpenAI / GPT)
To generate chatbot responses, user messages are securely sent to our AI provider (OpenAI).
2. How We Use Your Information
We use the collected information to:
- Provide chatbot responses and customer support
- Improve conversation quality and accuracy
- Troubleshoot technical issues
- Monitor performance and prevent abuse
- Personalize the user experience
- Comply with legal obligations
We do not sell or rent any personal data.
3. Data Sharing
We may share data only in the following situations:
3.1 With AI Service Providers
Your messages are temporarily processed by OpenAI to generate responses. You can review OpenAI Privacy Policy at: https://openai.com/policies/row-privacy-policy/
3.3 With Service Providers
We may share data with hosting providers. All partners follow strict confidentiality obligations.
3.4 Legal Requirements
We may disclose information if required by law.
4. Data Storage & Retention
Conversations are stored in our MySQL database. Data is retained only as long as necessary for operational purposes. You may request deletion of your data at any time (see Section 7).
5. Security
We implement reasonable technical and organizational measures to protect your data, including:
- Encrypted HTTPS transmission
- Secure server environment
- Controlled database access
- Regular security auditing
However, no system is 100% secure, and we cannot guarantee absolute protection.
6. Children’s Privacy
Our service is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has interacted with our chatbot, please contact us to request deletion.
7. Your Rights
Depending on your region (GDPR, PDPA Malaysia, etc.), you may have the right to:
- Access your data
- Correct your data
- Delete your data
- Request a copy of your data
- Withdraw consent
To exercise any of these rights, contact us using the information below.
8. Third-Party Platforms
If you interact through Facebook Messenger, Facebook may collect additional information and their data policies apply. We do not control how Facebook handles your data. You can review Facebook’s Privacy Policy at: https://www.facebook.com/privacy/policy/
9. International Data Transfer
Data may be processed in regions where our hosting providers or service providers operate. We ensure appropriate safeguards are in place for international transfers.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate changes.
11. Contact Information
If you have questions or requests, please contact:
Business Media International
Email: marketing@businessmedia.asia
Website: https://businessmedia.asia/
Address: Kelana Parkview Tower, Petaling Jaya, Malaysia, 47301