Core Capabilities
Unified Configuration
Centralize prompt templates, tool settings, fallback logic and multilingual defaults for every assistant instance.
Channel Abstraction
Serve a consistent conversation layer across embedded widgets, microsites or future social integrations.
Adaptive Routing
Filter, enrich or reject inputs (e.g. blacklist IP / cookie, throttle abuse) before model invocation.
Observability
Track message counts, latency segments, classification flags and escalation triggers for continuous tuning.
Response Post‑Processing
Inject links, rich media placeholders or compliance disclaimers before rendering to the end user.
Extensible Tool Layer
Plug internal data lookups, pricing fetchers or CRM submission handlers into assistant runs.